Technical Sales Support Specialist (Brampton, ON)

About Us

Weston Wood Solutions (the “Company”) is a global distributor and manufacturer of millwork products. We deliver superb value by getting our customers the best products with excellent supply chain fulfilment. Our deep industry expertise and exceptional customer service is what sets us apart, and is the key to our success. We have been recognized repeatedly as one of Canada’s fast-growing and 50 Best Managed companies, and it is part of our DNA to always discover new ideas and ways to improve.

We are one team – we pride ourselves on our exceptional work ethic, can-do attitude and innate desire to learn. If this sounds like you, then Weston Wood Solutions offers an environment for you to shine and grow your career.

The Role:            Technical Sales Support Specialist

Are you ready to step into an exciting role with us? We’re on the lookout for a dedicated individual to join our team as Technical Sales Support Specialists. Reporting directly to our Technical Sales Support Manager, you’ll play a vital role in our operations and be a key player on our team.  You are a fantastic team player to pitch in and get the job done.

You solve problems with your persistence and solutions oriented mindset, and have strong attention to detail. Juggling multiple tasks and deadlines is no problem for you, and you thrive in a fast paced environment.

Joining our team means being part of something special – an environment where every day presents new opportunities for growth and achievement. If you’re ready to dive in and make a real impact, we’d love to hear from you!

Your Day-to-Day:

Sales  and Customer Support

• Create, update and process quotations, sales order confirmations, and price lists
• Verify product drawings, and where applicable, populate new product code setup sheets with accurate part information
• Respond to external customer inquiries related to products, service, delivery, and liaise with other team members as required
• Work closely with the Company’s sales team to manage customer accounts in a manner that projects trust and reliability, and participate in sales meetings
• Prioritize customer service and satisfaction, through ongoing and regular communication
• Collaborate with other departments to resolve customer issues to ensure on-time customer commitments.

Order Fulfillment:

• Facilitate smooth execution of sales deliverables Including:
• document customer Purchase Orders upon receipt
• enter company Sales Confirmations according to SOPs
• check them for accuracy,
• ensure correct part numbers are selected, and all information is verified with customers

Administration, Analysis and Reporting

• Ensure all account information such as contact details, credit information and opportunities are maintained in our Customer Relationship Management database
• Identify opportunities for workflow improvement and control, and assist in implementing changes

• Maintain positive interactions to ensure customer satisfaction (both internally and externally) through regular follow-up, effective responses to requests/ inquiries/ concerns, and proactive measures that ensure a smooth and timely process for all orders
• Provide backup for other sales support colleagues as required
• Complete any assigned work (projects, process improvement initiatives etc.)
• Understand, support and adhere to the company’s health and safety policies, programs and procedures, and all Company policies as applicable
• Fulfill general administrative duties such as filing, faxing, photocopying, and processing etc.

What do you need to succeed?

Must-Have

• 3 + years’ progressive work experience in an inside sales/ customer support and/or order specialist type role with a proven track record of success is essential
• Highly effective communication skills (oral and business writing ), and proficiency in English

• Adept with technology, including ERP systems, and advanced level of experience with Microsoft 365 applications, particularly Excel and Word

• Excellent interpersonal skills and ability to establish rapport with customers and colleagues
• Strong customer service orientation

• High attention to detail and accuracy, coupled with strong aptitude with numerical data/ math skills

• Excellent organizational skills with ability to multi-task and work well under pressure to get things done
• Results-driven, goal-oriented mindset, with a drive to succeed
• Must be flexible to provide timely support and response(s) for customers in global time zones; occasional weekend and evening work may be requested

 Nice-to-Have

• Relevant industry experience (Millwork/ Lumber etc.)
• Completion of post-secondary education in a related field; preference in Supply Chain discipline or Engineering discipline
• Hands-on experience with Epicor BisTrack or a similar ERP system

• Fluency in additional languages (oral and written) a definite asset

 Key Competencies :

• Situational adaptability
• Collaboration
• Resourcefulness
• Customer focus
• Adaptable

Why Join Us?

We pride ourselves on a vibrant work culture that celebrates success through company events, lunch and learns, service awards, employee recognition, and team celebrations. Apply today and let’s build the future together.

If you believe your skills and experience match what we are looking for, send your application to hr@westonwoodsolutions.com by latest May 20, 2025.

We are an equal opportunity employer and welcome applications from all qualified candidates, who are legally entitled to work in Ontario and for any employer. Accommodations are available on request for candidates participating in the selection process.

Artificial Intelligence (AI) may be used during the screening process to assess whether an applicant meets the required experience criteria. Candidates interviewed for this role will receive an update on their application status within 45 days of their last interview. We appreciate all applicants for their expression of interest in joining our team.